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HELP & SUPPORT

How can we help you today?

Get answers to common questions, contact our support team, or explore our help center.

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Browse by Category

Find help articles organized by topic

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Getting Started

12 articles

Learn the basics and setup your eSIM

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settings

Account & Billing

8 articles

Manage your account and payments

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smartphone

Device Setup

15 articles

Installation and troubleshooting

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Travel & Coverage

24 articles

Country coverage and travel tips

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Security & Privacy

6 articles

Keep your account safe and secure

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Contact Support

5 articles

Get help from our support team

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Frequently Asked Questions

Quick answers to common questions

After purchasing, you'll receive a QR code via email. Open your phone's camera or go to Settings > Cellular > Add Cellular Plan and scan the QR code. Follow the on-screen instructions to complete setup.

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Still Need Help?

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Live Chat

Chat with our support team in real-time

Response time:2-5 minutes
Availability:Available 24/7
email

Email Support

Send us an email and we'll respond quickly

Response time:Within 4 hours
Availability:Mon-Fri, 9am-9pm EST
forum

Community Forum

Get help from other travelers

Response time:Varies
Availability:Always open

Contact Information

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Phone
+1 (888) 555-ROAM
mail
Email
support@roamfree.io

Business Hours

Monday - Friday9:00 AM - 9:00 PM EST
Saturday - Sunday10:00 AM - 6:00 PM EST
Emergency Support24/7 Available