Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment processors)
• Transaction Information: Details about your eSIM purchases, top-up transactions, and service usage
• Device Information: Device type, model, IMEI, and eSIM compatibility information
• Communication Data: Records of your communications with our customer support team

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you access and use our Service, including IP address, browser type, device identifiers, pages visited, and time spent on pages
• Location Data: General location information based on your IP address or device settings
• Technical Data: Log files, error reports, and performance data

1.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Payment processors (Stripe, PayPal, etc.)
• Telecommunications partners for service delivery
• Analytics and marketing service providers

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your orders, activate eSIMs, process top-ups, and provide customer support
• Account Management: To create and manage your account, authenticate your identity, and maintain your account preferences
• Payment Processing: To process payments, prevent fraud, and manage billing
• Communication: To send you service-related notifications, order confirmations, and respond to your inquiries
• Service Improvement: To analyze usage patterns, improve our Service, and develop new features
• Marketing: To send you promotional communications (with your consent) about our services, special offers, and updates
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address fraud, security breaches, and other harmful activities

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors for transaction processing
• Telecommunications partners for eSIM and top-up service delivery
• Cloud hosting and infrastructure providers
• Customer support and communication platforms
• Analytics and marketing service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

3.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption to protect data in transit and encryption at rest for sensitive data
• Access Controls: We limit access to personal information to authorized employees and service providers who need it to perform their duties
• Secure Infrastructure: Our systems are hosted on secure, enterprise-grade cloud infrastructure with regular security audits
• Payment Security: We use PCI DSS compliant payment processors and do not store full credit card numbers on our servers
• Regular Updates: We regularly update our security practices and systems to address emerging threats

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure for legal and business purposes
• Transaction Records: Retained for at least 7 years to comply with financial and tax regulations
• Marketing Data: Retained until you opt out or request deletion
• Support Communications: Retained for up to 3 years for quality assurance and dispute resolution

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing in certain circumstances

6.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly at privacy@roamfree.io

6.3 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@roamfree.io. We will respond to your request within 30 days, or as required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Types of cookies we use:

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors interact with our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use include:

• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Customer support platforms
• Email service providers

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant data protection authorities
• Certification under recognized data protection frameworks (e.g., EU-US Privacy Shield Framework)
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this Privacy Policy
• Sending you an email notification (for material changes)
• Displaying a prominent notice on our Service (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: